Privacy Policy

Last updated: 11 June 2026

Flexglowhip ("we", "us", "our") operates flexglowhip.world and provides healthy work culture guides to organisations in Aotearoa New Zealand. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs). Where applicable, we also comply with the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

1. Privacy Officer / Contact

Flexglowhip
277 Broadway, Newmarket, Auckland 1023, New Zealand
Email: callback@flexglowhip.world
Phone: +64 9 978 9400

2. Personal Information We Collect

We may collect:

• Identity information: name, job title, organisation name
• Contact information: email address, phone number, postal address
• Communication content: messages via our contact form, email, or phone
• Technical information: IP address, browser type, device information, pages visited
• Cookie and preference data: as described in our Cookies Policy
• Billing information: where you purchase our services (processed securely; we do not store full card details)

3. How We Collect Information

• Directly from you when you submit forms, email us, call us, or engage our services
• Automatically when you visit our website (with consent for non-essential cookies)
• From publicly available business directories where relevant to B2B communications

4. Purpose of Collection (IPP 1 & 4)

We collect personal information only for lawful purposes connected with our functions. We use it to:

• Respond to enquiries and deliver culture guide services
• Manage client relationships and process payments
• Improve our website and services
• Comply with legal obligations (tax, record-keeping)
• Send communications where you have opted in

We will not use your information for purposes unrelated to those for which it was collected without your consent (IPP 10).

5. Legal Basis (GDPR Visitors)

For EEA visitors: consent, contractual necessity, legitimate interests (balanced against your rights), and legal obligation.

6. Disclosure of Information (IPP 5 & 11)

We do not sell personal information. We may share it with:

• Service providers (hosting, email, analytics) under confidentiality agreements
• Professional advisers (accountants, lawyers) where necessary
• Regulatory authorities when required by New Zealand law

Where information is sent overseas (IPP 12), we ensure comparable safeguards exist or we obtain your authorisation.

7. Storage and Retention

• Contact enquiries: up to 24 months after last communication
• Client records: duration of engagement plus 7 years (tax and legal requirements)
• Analytics data: up to 26 months, where consented
• Cookie preferences: until cleared from your browser

We securely destroy or de-identify information when it is no longer needed (IPP 9).

8. Security (IPP 5)

We use HTTPS encryption, access controls, secure storage, and staff training. No system is completely secure; we review our practices regularly and will notify affected individuals and the Privacy Commissioner of serious privacy breaches as required by the Privacy Act 2020.

9. Your Rights

Under the Privacy Act 2020 (New Zealand)

• Request access to your personal information (IPP 6)
• Request correction of inaccurate information (IPP 7)
• Complain to us or the Office of the Privacy Commissioner

Under the GDPR (EEA visitors)

• Access, rectification, erasure, restriction, portability, and objection
• Withdraw consent without affecting prior lawful processing
• Lodge a complaint with your supervisory authority

Contact callback@flexglowhip.world to exercise your rights. We respond within 20 working days (NZ) or 30 days (GDPR).

10. Complaints

If you are unhappy with how we handle your information, contact us first. You may also complain to the Office of the Privacy Commissioner: privacy.org.nz or 0800 803 909.

11. Children

Our services are for organisations and professionals. We do not knowingly collect information from anyone under 16.

12. Changes

We may update this policy. Material changes will be posted here with a new date.